Policies & Compliance
Our legal foundations and compliance commitments. Reviewed regularly to keep pace with regulation.
- Privacy
Privacy Policy
What we collect, why, how long we keep it, and your rights as a person whose data we hold. India / EU / UK / US healthcare scope.
- Privacy
Cookie Policy
Every cookie we set, why, and how to switch them off. Strictly-necessary by default; opt-in banner ships 2026 H2.
- Compliance
DPDP Addendum
Auto-attaches under India's DPDP Act 2023. Grievance Officer SLA, breach notification, Data Principal rights, sub-processing.
- Compliance
GDPR DPA
Article 28 Data Processing Agreement with SCCs Module 2 + UK IDTA. Pre-signed, counter-signed in 24 hrs on request.
- Compliance
HIPAA BAA
HIPAA Business Associate Addendum for healthcare tenants. PHI auto-redacted, 6-year audit retention, AES-256-GCM encryption.
- Commercial
Terms of Service
The contract between Wendesk and the businesses that use it. Plain-language summary up top.
- Commercial
Refund & Cancellation
Rs.99 Activation Pass mechanics, Founders' Lock interaction, monthly & annual pro-ration, and the dispute path.
- Commercial
Service Level Agreement
Uptime targets per plan tier. Pro: 99.9%. Enterprise: 99.99%. Service-credit schedule negotiated per contract.
Recent updates
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- Privacy Policy · WendeskHow FourteenCloud Pvt Ltd collects, uses, and protects your personal data under India's DPDP Act 2023, GDPR, and HIPAA. Data stored in AWS Mumbai.
- Terms of Service · WendeskBinding agreement between you and FourteenCloud Pvt Ltd for using Wendesk. Covers subscriptions, data ownership, liability cap, and cancellation.
- Wendesk Security — AES-256-GCM, KMS, Tenant IsolationAES-256-GCM at rest, TLS 1.3 in transit, per-tenant AWS KMS DEK isolation, hash-chained audit logs. AWS Mumbai primary. DPDP and GDPR-ready.