Team inbox · multi-agent
Round-robin or skill-based routing · SLA timers · internal notes · @mentions · transfer with context · agent presence.
One inbox. Every WhatsApp conversation.
Team inbox built for the channel 97% of Indian SMBs already run on. BSP-direct, multi-number, multi-agent — with templates, broadcasts, chatbots, opt-in capture, and Click-to-WhatsApp Ads piped to your CRM. No per-conversation markup, no message-tier surcharges.
Meta Tech Provider · BSP-direct Tier 1 Day 1 · 1K conv/day Pass-through pricing · 0% markup
Inbox4 unread
Aniket S. 9:42
Saari ka stock kab tak…
LeadPriya M. 9:48
Order #4823 status?
OrderRajesh K. 10:02
Bot · resolved by AI
Anjali T. 10:15
Visit booking confirmed
PM
कल मैंने 2 साड़ी ऑर्डर की थी, status क्या है?HI9:48
Order #4823 — dispatched today via Delhivery, ETA tomorrow 4 PM 📦9:48
Thank you! Tracking link mil sakta hai?HI9:49
WhatsApp left with the agent who quit.No SLA. No analytics. No CRM trail. A customer pings at 11 PM Saturday — your team sees it Monday at 10 AM.
~30%leads cold /24h
0SLA · trail · analytics
The switch
From scattered phones to one team inbox.
Your customers already chose WhatsApp. The question is whether your team has a real inbox for it — or 6 personal phones, 3 spreadsheets, and a WhatsApp Web tab that never closes.
Before today
6 phones
personal numbers · no SLA · no audit trail
Agent leaves · chat history gone
11 PM reply · seen Monday morning
Manager can’t see the conversation
No CRM · lead tracking via screenshots
switch →
After with Wendesk
1 inbox
unlimited agents · SLA timers · CRM-wired
Number stays · agent rotates · history kept
Bot answers 11 PM · agent reviews 9 AM
Manager view · SLA + sentiment + intent tags
Auto Lead/Contact + activity timeline
97%
Delivery
Cloud API + BSP-direct
Cloud API + BSP-direct
3 min
Avg first reply
(vs 4 h on personal)
(vs 4 h on personal)
68%
Bot resolution
without human handoff
without human handoff
₹0
Per-conversation markup
pass-through Meta cost
pass-through Meta cost
How it works · 5 minutes
Apply. Verify. Receive your first message.
No vendor middleman. We’re a Meta Tech Provider — your green tick comes direct from Meta, not via a reseller.
10:00
Connect a number
Use a fresh number, port your existing business line, or buy a Wendesk virtual one. Cloud API embeds via Meta Embedded Signup.
22:00
Verify with Meta
Business verification + green-tick application via Wendesk dashboard. We pre-fill 80% of the form. Tier 1 messaging from Day 1.
35:00
Receive & reply
Inbox lights up · auto-route to agent · SLA timer ticks · CRM Activity created. Templates ready · broadcasts queued · bots optional.
Everything in your Hub
Eight capabilities. One subscription.
Inbox · Templates · Broadcasts · Chatbots · Opt-ins · Click-to-WhatsApp Ads · Multi-number · Catalog. Zero per-feature pricing.
Template library
Pre-approved Meta templates · variables · header media · interactive buttons (CTA, quick replies) · 6-language pre-built bundles.
Broadcasts · segmented
Push 50K messages in 30 minutes · audience segments by tag, behaviour, lifecycle stage · A/B subject + media · click-tracking.
Visual chatbot · 5 blocks
Drag-drop builder · message · button · capture · branch · webhook. AI fallback when bot doesn’t match. Hand-off to agent in 1 click.
Opt-in capture
Web widget, WhatsApp QR codes, click-to-WA Ads, embeddable forms · DPDP-compliant consent capture · subscription preferences per channel.
Click-to-WhatsApp Ads
Direct integration with Meta Business Manager · ad performance + ROAS in your dashboard · UTM-attributed leads pipe to CRM.
Multi-number routing
Run multiple numbers on one inbox (sales · support · billing · regional). Routing rules by tag, language, business hours.
Native catalog · payments
Showcase products inside chat · WhatsApp Pay (UPI) · Razorpay link · GST-compliant invoice attached · ETA via Delhivery.
The killer feature
Chatbots your operations team can actually build.
Most WhatsApp builders show you 47 blocks and a flowchart that looks like a circuit board. Wendesk gives you 5 blocks — message, button, capture, branch, webhook — and nothing else. The AI fallback handles the long tail when the bot doesn’t match. Your operations manager builds the welcome flow Friday afternoon; it’s live Monday morning.
- 5 blocks total · no JSON
- AI fallback when no branch matches
- Hand-off to human in 1 tap
- Variables from CRM (name · order · stage)
- Webhook blocks fire any external API
- 68% bot resolution · without human
AI Fallbackhandles long tail
Message node“Welcome! What brings you in today?”
Button choice 4 paths
PricingDemoSupportOther
Capture name + emailOnly if Pricing or Demo path
Branch by intent 2 paths
SMB → Sales teamEnterprise → Founder
Hand-off → CRM webhookLead created · agent assigned · SLA timer starts
Launch cohort
The Hub that moved their team off personal phones.
Pilot tenants on Wendesk WhatsApp Hub. From real estate to clinics to D2C — the same pattern: kill the personal phones, install the team inbox, watch reply times collapse.
“Pre-Wendesk, my 6 brokers were each running personal WhatsApp. One quit and walked away with three months of lead conversations on his phone. Now everything lives in one inbox; the number stays with us. Reply time went from 4 hours to 3 minutes.”
4h → 3min reply · 6 weeksRead full story →
Use cases · Day 1 ready
Twelve common deployments. Pre-built templates.
Each use case ships with industry templates · routing rules · SLA targets. Pick one at signup; the Hub loads the right starter pack automatically.
Reply within 12 minutes
Tell us how WhatsApp runs in your business today.
Personal phones? WhatsApp Business app? Some half-set-up Cloud API? Whatever you have, we’ll plot the cleanest 30-minute migration. Founders take these calls themselves through the launch cohort — bring your weirdest setup.
BetaLaunch cohort
All 7 solutions · one platform
Pairs naturally with the rest of Wendesk.
Every solution writes back into your CRM. Pick one to start, add the others as you grow.
FAQ
Quick answers before you ask.
How is this different from the WhatsApp Business app?
The WA Business app caps at 4 devices, can’t broadcast templates, and has no audit trail. Wendesk uses WhatsApp Cloud API — unlimited agents on one number, template broadcasts, full chat history per contact, and CRM auto-write. Your customers don’t notice; your team gains a real inbox.
Can I keep my existing WhatsApp number?
Yes — port it via Meta Embedded Signup in 5 minutes. Or use a fresh number, or buy a Wendesk virtual one. Once on Cloud API, the WA Business app stops working on that number — everything happens in your Wendesk inbox instead.
What’s the per-message pricing?
Pass-through Meta pricing · 0% markup. You pay Meta directly via card-on-file. Service conversations: ₹0.13 each. Marketing: ₹0.78. Authentication: ₹0.10. Compare to BSPs charging 30–60% markup — we charge nothing on top.
How long does green-tick verification take?
5 minutes for embedded signup · ~3 days for Meta Business Verification · 2–6 weeks for the green tick. Wendesk pre-fills 80% of the green-tick application from your CRM data. As a Meta Tech Provider, we have direct escalation if Meta delays.
Can multiple agents reply on the same number?
Yes — unlimited agents per number. Auto-route by SLA, language, or skill. Conversation handoffs preserve context. Plus AI co-pilot drafts the first reply in 0.9s for the agent to approve. No more “let me check with my colleague” delays.
Is conversation data DPDP-compliant?
Yes. Chat history stored in AWS Mumbai. Consent capture on first inbound message. Right-to-erasure (DSR) endpoints. AES-256 at rest. Audit log for L3 admin impersonation. Customer can request data export anytime.
Get off personal WhatsApp this week
One inbox. Every team. Every chat.
Cloud API in 5 minutes · embedded Meta signup · pass-through pricing · CRM auto-wired · DPDP-compliant. Stop losing leads when an agent quits.
- Meta Tech Provider
- Tier 1 Day 1
- BSP-direct pricing
Three ways to reach us
WhatsApp now+91 8591 998 000Book a 15-min callSee the inbox in actionEmail the founders[email protected]Reply in 12 min · Mon–Sat 9 AM–9 PM IST