Pipeline · drag-to-advance Kanban
Visual Kanban with industry-specific stage templates. SLA timers per row. Stage-templated WhatsApp messages auto-fire on advance.
The CRM that runs from WhatsApp. Even at 11 PM.
Wendesk Brain drives your +91-WENDESK business number — drafts replies, scores leads, advances pipeline — in English + Hindi Day 1 (5 more Indic languages on roadmap). Built for 31 industries · 13 with full custom logic Day 1.
₹99 = 1 month of full Starter. Auto-converts to Free Forever Lite if you don’t upgrade.Zero card-trap · cancel from settings · data preserved 30 days
Free Forever Lite 5,247 live tenants Hosted in ap-south-1
मुझे तुलसी पाउडर 100g चाहिए। होम डिलीवरी?11:42
Yes! Tulsi Powder 100g · ₹240. Free delivery on orders over ₹500. Reply YES to confirm.11:42
YES11:43
Done ✓ Order #4823 placed.
Pay: razorpay.me/wd/482311:43
Pay: razorpay.me/wd/482311:43
+1 lead → CRM · pipeline updated
Reply…
Your customers buy at 11 PM. Your sales team sleeps at 11 PM. 60% of B2C enquiries arrive after 6 PM IST. Only 14% get a same-day reply. Every minute you sleep, a competitor closes the deal you spent ₹400 acquiring.
−86% reply rate · after-hours
The switch
From spreadsheet hell to one shared inbox.
Most Indian SMBs juggle 4 tools — a CRM you don’t use, a WhatsApp BSP, a spreadsheet, and a private group chat where the real work happens. Wendesk replaces all four.
Before today
4 tools
Stitched · ~₹3,800/mo · 14h first-reply
A legacy CRM you barely log into
WhatsApp BSP (separate inbox)
Excel sheet on Drive
Sales WhatsApp group (chaos)
10 weeks →
After with Wendesk
1 inbox
Wendesk Growth · ₹750/mo · 90s first-reply
CRM + Pipeline + WhatsApp Hub
AI co-pilot drafts every reply
Industry overlays auto-mounted
Forecast updates itself
92%
Faster reply
4h → 90 sec
4h → 90 sec
+35%
Conversion lift
after Pipeline + AI
after Pipeline + AI
−29%
Sales cycle
45 days → 32
45 days → 32
−79%
Tool spend
4 bills → 1
4 bills → 1
How it works · 5 minutes
Plug in. Pick. Ship.
No discovery call. No 12-page welcome email. No certified consultant. Three steps from signup to first lead routed.
10:00
Plug in your channels
Scan a QR to connect WhatsApp. Import contacts via CSV upload or two-way sync from your existing tools. Done in 60 seconds.
22:00
Pick your industry
31 industries supported · 13 with full custom logic Day 1. RERA / HIPAA / FSSAI / GST overlays auto-mount on the data model the moment you pick.
35:00
Watch leads route themselves
AI scores intent. Routes to the language-matched agent. Drafts the first reply. You review, edit, send.
Everything in your CRM
Eight capabilities. One subscription.
Pipeline · AI · Industry overlays · Workflows · MCP · App Store · BYOK · Audit. No add-on tax. No per-feature pricing. No “talk to sales” walls.
AI Lead Scoring + co-pilot
Intent score 1–10 in 0.9s. Auto-routes to the language-matched senior agent. Drafts the first reply in the lead’s language.
Industry Overlays
31 industries supported. 13 with full custom logic Day 1. RERA, HIPAA, FSSAI, GST HSN auto-mount on the data model the moment you pick. Other 18 verticals reframe in upcoming releases.
Workflow Automations
5-block visual builder · trigger / condition / branch / action / fallback. Multi-channel actions across WhatsApp, email, SMS, webhooks. Zero code.
MCP Server · AI agents
Plug your CRM directly into Claude, ChatGPT, Cursor or any MCP-compatible agent. Read leads, draft replies, advance deals from your AI client.
App Store · 94+ integrations
Two-way sync with payment gateways, calendars, accounting, e-com storefronts and India-first lead sources. AES-256 encrypted credentials.
BYOK AI
Bring your own OpenAI / Anthropic / Bedrock key · envelope-encrypted with AWS KMS · or run on platform free quota until you outgrow it.
Audit log + DPDP
Every mutation logged with actor, timestamp, before/after diff. DSR endpoints · 30-day fulfilment · designated grievance officer. Hash-chained.
The killer feature
Your AI co-pilot. Speaking your customer’s language.
Pranav messages in English. Shilpa writes in Hindi. Devika prefers Marathi. Your customers don’t pick a language for you — and Wendesk doesn’t make you pick for them. The AI co-pilot drafts every first reply in 0.9 seconds, in 6 Indic languages, with the right brochure pre-attached.
- 0.9 sec avg reply latency
- 6 Indic languages Day 1
- BYOK · OpenAI / Anthropic
- Auto-attaches right brochure
- Edit two words, send
- Logs to CRM automatically
Saw the launch on Insta. 3BHK in Tower B — when can I visit?9:02
AI scored intent · 9.2 / 10 hot
✦ AI suggested reply · 0.9s
Hi Pranav! Sunday 11AM works. Sending floor plan PDF + map pin now.
Reply…
Launch cohort · 31 industries
Real customers. Real numbers.
Not “future plans” or “trusted by enterprises” with no logos. Real Indian SMBs running Wendesk in production today, named by name.
“We weren’t selling apartments any more. We were forwarding screenshots between WhatsApp groups. Wendesk gave us back the actual job. Every lead in one queue with an SLA timer.”
~$10M shipped · one quarterRead the full story →
Built for these industries · 13 deep · 31 supported
Your industry has its own overlays. Pre-built.
Pick yours at signup · the entire CRM reshapes itself in 240ms. RERA fields appear for real estate. ICD-10 for healthcare. FSSAI for F&B. GST HSN for e-commerce. You don’t pick fields — the industry picks them for you.
Reply within 12 minutesTalk to a founder.
Talk to a founder.
Not an SDR.
Until we hit 50,000 customers, every sales call comes through one of the three founders. No script. No slides. Just an honest conversation about whether Wendesk fits your workflow — and if it doesn’t, who you should look at instead.
4.9★2,400 calls
All 7 solutions · one platform
Pairs naturally with the rest of Wendesk.
Every solution writes back into your CRM. Pick one to start, add the others as you grow.
Trusted by 2,400 businesses · including
RJRajwadi RealtyCTCasa & TonicCNDr Caron ClinicsHKHelmreich KlimaSFSaffron & FolkSHShiksha Coaching
CRM · FAQ
What you’ll actually ask before signing up.
How is this different from Zoho / Freshworks / HubSpot Starter?
Three things: (1) seven solutions on one login not seven contracts; (2) India-first defaults — Hinglish, GST, UPI, IndiaMART, DPDP — built in, not bolted on; (3) BYOK once free quota runs out, so AI cost stays at provider rates with zero Wendesk margin.
Is migration painful?
Most teams import a CSV and connect WhatsApp + Razorpay in under 5 minutes. Growth+ tenants get a free white-glove migration from Zoho, HubSpot, Salesforce or spreadsheets — 48-hour turnaround.
Do I have to use all 7 solutions?
No. Pick one to start. The other six are dormant until you turn them on. Same login, same data — switch on Email Marketing in November and your CRM contacts are already there.
How does AI cost work?
Free quota first, sized to your plan. Beyond that, you bring your own OpenAI/Anthropic/Bedrock key — 0% margin from us. We track per-feature spend so you never get a surprise bill.
Start in 60 seconds
Spin up your CRM. Sleep at 11 PM.
Free forever for solo founders · ₹99 for 1-month full Starter · auto-converts to Free Lite if you don’t upgrade. Cancel any time, data preserved 30 days.
- DPDP-compliant
- AWS Mumbai · ap-south-1
- Founder takes the call
Three ways to reach us
WhatsApp now+91 8591 998 000 · founder teamBook a 15-min callFounder takes the call · until 50K customersEmail the founders[email protected] · reply within 24hReply in 12 min · Mon–Sat 9am–9pm IST