Connect Wendesk to your stack.

Pick a connection method.

Wendesk supports five ways to integrate with external tools. Pick the one that fits your shape:

• REST API — pull-based; you call us. Best for syncing data on a schedule (e.g., nightly export to your data warehouse).
• Webhooks — push-based; we call you. Best for real-time reactions (e.g., new lead → Slack message).
• OAuth 2.1 + PKCE — for user-installed apps that need a tenant-scoped token.
• MCP server — expose tenant tools to AI agents (Claude, ChatGPT, Cursor). See MCP docs.
• Zapier / Make — no-code; for ops teams without engineers. 5,000+ destination apps.

CRM & Pipelines.

Common use cases

Quickstart — pull leads via REST

Authenticate with a tenant-scoped bearer token from Settings → Developer → API keys. Set X-Wendesk-Tenant to your workspace slug.

curl https://api.wendesk.com/v1/crm/leads?limit=20&stage=qualified \
  -H "Authorization: Bearer wd_live_xxx" \
  -H "X-Wendesk-Tenant: acmecorp"

import { Wendesk } from '@wendesk/sdk';

const client = new Wendesk({
  apiKey: process.env.WENDESK_KEY,
  tenant: 'acmecorp',
});

const { data } = await client.crm.leads.list({
  limit: 20,
  stage: 'qualified',
});

console.log(data.length, 'qualified leads');

from wendesk import Wendesk

client = Wendesk(
  api_key=os.environ["WENDESK_KEY"],
  tenant="acmecorp",
)

leads = client.crm.leads.list(
  limit=20,
  stage="qualified",
)

for lead in leads.data:
    print(lead.name, lead.phone)

Webhook events

Subscribe in Settings → Developer → Webhooks. We sign every payload with HMAC-SHA256 — verify with the secret shown at subscribe time.

• crm.lead.created — new lead from any source
• crm.lead.stage_changed — pipeline stage transition
• crm.deal.won / crm.deal.lost — terminal deal events
• crm.activity.logged — call, meeting, note added
• crm.contact.merged — duplicate dedup happened

WhatsApp Inbox.

Common use cases

Send a templated WhatsApp message

curl -X POST https://api.wendesk.com/v1/wa/send \
  -H "Authorization: Bearer wd_live_xxx" \
  -H "X-Wendesk-Tenant: acmecorp" \
  -H "Content-Type: application/json" \
  -d '{
    "to": "+919876543210",
    "template": "order_confirmation_v2",
    "language": "hi",
    "params": {
      "name": "Aditya",
      "order_id": "INV-18244",
      "tracking_url": "https://wd.sk/t/18244"
    }
  }'

# Response — 202 Accepted
{ "message_id": "wamid.HBgM...", "status": "queued" }

Webhook events

• wa.message.received — inbound from customer
• wa.message.delivered / wa.message.read — delivery receipts
• wa.template.approved / wa.template.rejected — Meta moderation outcome
• wa.account.quality_changed — quality score changed (yellow/red flags)

Content Studio.

Common use cases

Generate a post

curl -X POST https://api.wendesk.com/v1/content/generate \
  -H "Authorization: Bearer wd_live_xxx" \
  -H "X-Wendesk-Tenant: acmecorp" \
  -H "Content-Type: application/json" \
  -d '{
    "type": "linkedin_post",
    "brand_voice": "voice_M3xK1jL",
    "topic": "Our Q3 product update for SMB customers",
    "languages": ["en", "hi"],
    "tone": "celebratory but humble",
    "max_chars": 1300
  }'

Voice Agent.

Common use cases

Schedule an outbound call

curl -X POST https://api.wendesk.com/v1/voice/calls \
  -H "Authorization: Bearer wd_live_xxx" \
  -H "X-Wendesk-Tenant: acmecorp" \
  -H "Content-Type: application/json" \
  -d '{
    "to": "+919876543210",
    "agent_id": "agent_M3xK1jL",
    "language": "hi",
    "script": "appointment_reminder_v3",
    "context": {
      "customer_name": "Aditya",
      "appointment_date": "2026-02-15 16:00 IST"
    },
    "callback_url": "https://your.app/wd/voice/result"
  }'

Webhook events

• voice.call.completed — full transcript + outcome (booked / declined / busy / no-answer)
• voice.call.escalated — caller asked for a human; queued in CRM
• voice.recording.ready — encrypted recording URL (90-day retention; 6yr for healthcare)

No-code: Zapier & Make.

If you don't have engineers, install the Wendesk Zapier app or Make module. Both expose triggers (new lead, message received, deal won) and actions (send WhatsApp, create lead, generate content).

• Zapier — install from zapier.com/apps/wendesk. 14+ triggers, 22+ actions.
• Make — install from the Make module store. Visual scenario builder for multi-step flows.
• n8n (community) — self-hosted alternative; we maintain a community node.