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ISPs · MVNOs · CableCos · WSPs. MNP port-in/port-out · CAF KYC · plan-renewal nudges — TRAI-compliant, WhatsApp-native.
Vernacular WA message 7 days before expiry: plan summary, NBA upsell, one-tap pay. Reduces involuntary churn by 34% on the median cohort.
Automated MNP request tracking, UPC generation nudge, TRAI T+7 SLA alert, win-back flow for port-out. No spreadsheet needed.
WhatsApp-guided CAF collection: Aadhaar OTP, photo upload, service-address pin. Cuts KYC re-verification fatigue from 3 days to 40 minutes.
Generic CRMs don't understand subscriber lifecycle, MNP port sequences, CAF KYC compliance, DND scrubbing, or TRAI QoS reporting obligations. Wendesk's telecom overlay does all of this out of the box.
Most ISPs discover churn after the subscriber has already ported out. Wendesk's churn scorer flags at-risk subscribers 30 days early based on ARPU trend, support ticket frequency, and usage-vs-plan ratio — in time for a retention offer.
A port-out initiates a 7-day TRAI window. Without an automated win-back sequence — retention call within 24 hours, plan upgrade offer, WhatsApp escalation — over 70% of port-outs complete. Wendesk fires the win-back sequence the moment a UPC code is requested.
New subscriber activation stalls when CAF documents are incomplete or Aadhaar OTP times out. Field agents follow up by phone — 3 days average. Wendesk's WhatsApp-guided CAF flow collects Aadhaar, photo ID, and service-address proof in 40 minutes, with auto-retry on incomplete steps.
Outages generate 4-8x ticket spikes in the first hour. Without a broadcast tool, support agents manually call or SMS affected subscribers — too slow, too expensive. Wendesk auto-identifies affected pin-codes from the outage ticket and fires a WhatsApp broadcast with ETA inside 5 minutes.
Subscribers on legacy plans receive upsell offers that don't match their usage pattern. Result: offer fatigue, opt-outs, and no actual upgrade. Wendesk's NBA engine matches plan recommendations to actual usage data — right offer, right tier, right moment.
Most telecom CRMs only track active vs churned. Wendesk surfaces the cohort a subscriber is in right now, the behavioural signals defining the boundary, and the trend vs the previous 90-day window — so your retention team acts before the UPC code is requested.
7 custom objects ship out of the box for Telecom. Extend further — tower lease agreements, DG-set fuel logs, NOC shift schedules, DND audit trails — from the admin, no code.
Phone · CAF ID · KYC status · plan · ARPU · churn score · DND flag · DPDP consent
Type (broadband · leased-line · mobile · VoIP) · bandwidth · uptime SLA · MRC · contract term
Subscriber · Aadhaar ref · photo ID · service address · verification status · expiry
UPC code · donor network · recipient · TRAI T+7 SLA · status · win-back offer outcome
Subscriber · ticket type (outage · billing · downgrade) · SLA · resolution · TRAI escalation flag
Affected pin-codes · fault type · ETA · broadcast sent · subscribers notified · resolved-at
Complaint-redressal SLA · QoS reporting · DND scrub before every outbound
Subscriber consent on lead + CAF · DSR erasure endpoint
CAF document collection · Aadhaar OTP verification · KYC record retention
TRAI T+7 MNP SLA tracking · MeitY data-retention obligations met
Telecom ships with five pre-built WhatsApp flows — plan-renewal nudge, MNP win-back, network-outage broadcast, CAF KYC collection, and NBA upsell. All TRAI-compliant, DND-scrubbed before every send.
Vernacular WA template fires 7 days before plan expiry. Current plan + NBA upgrade offer + UPI/NEFT pay link. Reduces involuntary churn by 34% on the median cohort.
UPC code request triggers automated win-back: retention offer within 15 minutes, escalation to account manager, TRAI T+7 SLA tracked. Recovers ~22% of initiating port-outs.
Outage ticket auto-resolves affected pin-codes, fires WA broadcast to impacted subscribers with fault type + ETA. Drops support ticket spike from 8x to 2x on outage day.
WhatsApp-guided flow: Aadhaar OTP, photo ID upload, service-address pin. Auto-retries incomplete steps. Cuts CAF TAT from 3 days to 40 minutes.
<b>EN + HI from launch.</b> All flows ship in EN + HI. Tamil · Telugu · Marathi · Bengali · Gujarati on Pro tier — essential for regional ISP and MVNO subscriber bases.
Benchmarks from regional ISPs, MVNOs, and CableCos in the V1 codebase serving tier-2/3 India markets. Your numbers may vary; these are the median.
Plan-renewal WA nudge 7 days before expiry. Vernacular + NBA upsell + UPI pay link.
from 12% baseline retentionAutomated win-back fires within 15 min of UPC request. Retention offer + account manager escalation.
from <5% manual processWhatsApp-guided Aadhaar OTP + photo upload + address pin. Auto-retry on incomplete steps.
from 3 days (manual)From outage ticket open to WA broadcast delivered to all affected-pin-code subscribers.
from 45-90 min (manual SMS)Once you grant scoped access at mcp.wendesk.com, your agent can interact with your tenant data — gated by the same 3-part permission matcher as the dashboard.
// Claude calling Wendesk via MCP — trigger MNP win-back offer POST https://mcp.wendesk.com/mcp Authorization: Bearer eyJ... { "jsonrpc": "2.0", "method": "tools/call", "params": { "name": "industry.telecommunications.mnp.initiateWinback", "arguments": { "subscriberId": "sub_CF8821", "upcCode": "UPC991234", "retentionOfferId": "offer_200mbps_upgrade", "channelPreference": "whatsapp" } } } // 200 OK — win-back sequence initiated { "winbackId": "wb_xR7kP2", "waMessageSid": "SM9f2a...", "traiDeadline": "2026-05-17T23:59:59Z", "waNotified": true, "audit": "via=mcp · client=claude-desktop" }
Trial-to-paid conversion, subscription lifecycle, and technical support flows purpose-built for Indian SaaS and IT service companies.
Meter reading, outage broadcast, SLA compliance, and consumer billing flows for regional power distributors and solar energy providers.
KYC-heavy onboarding, renewal nudges, and RBI-compliant complaint-redressal flows for NBFCs, payment aggregators, and fintech platforms.
ISP operators, MVNO managers, CableCo teams — drop your phone or chat on WhatsApp. We respond within 90 minutes, in English or Hindi.