Questions buyers actually ask.
Real questions, plain answers. No marketing fluff, no "contact sales for details." If your CISO, your CFO, or your future self would ask it, it's probably here.
The channel everything routes through.
Cloud API, Mode A QR-scan, deliverability, message rates — the things people ask in week one.
Do I need a separate Meta Business account?
If you don't have one, we provision it for you and handle the green-tick verification. Average approval: 7 working days for established businesses, 14 days for first-timers.
What's the cost of WhatsApp messages on top of my plan?
Meta charges per conversation (24-hour windows), not per message. We pass these rates through at provider cost — no markup. Your dashboard shows live spend with hard caps you control.
What's the difference between Mode A and Mode B?
Mode A — connect your personal WhatsApp Business via QR scan. Works in 2 minutes; risk is on your account quality. Good for SMBs starting out.
Mode B — official Meta Cloud API with a verified business number. Higher trust, higher throughput, supports template campaigns at scale. Recommended Pro+.
Will my number get banned for marketing messages?
Not if you follow Meta's rules. Our template-approval checker flags borderline templates before submission, and we monitor your account quality score in real time. Customers using us properly stay green.
Can I run WhatsApp + Email + SMS in one inbox?
Yes — from Starter upwards. Conversations are threaded by contact, not by channel, so a customer's WhatsApp + email + SMS history lives in one timeline.
What the AI does, and what it doesn't.
Drafting, tagging, voice agent, BYOK keys — and the things we deliberately don't automate.
What does the AI actually do?
Three things: (1) draft replies that agents review and send, (2) auto-tag conversations with intent, sentiment, and language, (3) the AI Voice Agent makes outbound + inbound calls in 10 languages.
We do not auto-send messages without a human reviewing — that's a deliberate product choice.
Which languages does the AI handle natively?
10 languages day-one: English, Hindi, Tamil, Telugu, Marathi, Bengali, Gujarati, Kannada, Malayalam, Punjabi. Spanish + Arabic coming soon. "Native" means trained on, not translated through.
Can I bring my own LLM key (BYOK)?
Yes — every plan supports OpenAI, Anthropic, Gemini, and AWS Bedrock keys. Your free monthly quota uses our platform model first; once exhausted, your key kicks in seamlessly. Keys are envelope-encrypted with KMS — never logged, never returned by any endpoint.
Do you train on my customer data?
Never without explicit opt-in. Default is opt-out. Tenant data is namespaced in pgvector and never crosses tenants. Models are trained on public corpora and consenting customers only.
What happens when I run out of free AI tokens?
One of three things: (1) BYOK key kicks in if configured — no friction; (2) upgrade plan in one click; (3) Enterprise tenants can accept overage at provider cost +20%. We never silently cut you off.
No card-trap, no enterprise tax.
How prepaid works, what the ₹99 trial unlocks, and where annual savings come from.
Is there a discount for annual billing?
Yes — about 17% off all paid plans when billed annually (auto-applied via the WD-ANNUAL coupon). Toggle on the pricing page to compare side-by-side.
What happens at the end of the ₹99 trial?
Nothing auto-charges past Base's listed monthly price. We email you on day 22 with one-click upgrade or cancel. If your subscription lapses, your workspace falls back to Free Lite (1 seat, 30-day data-retention) so you never lose data overnight.
Is there a per-seat minimum?
No. Add or remove seats anytime. Each plan ships with a seat allowance; cross it and we bill the per-seat overage rate at month-end.
How does GST / VAT work on the invoice?
Prices shown are pre-tax. Invoice adds applicable regional tax (GST for India entities, VAT for UAE, etc.). Indian customers get GSTIN-compliant e-invoices with input-tax-credit auto-claimable.
What your CISO will ask before signing.
Hosting, tenant isolation, certifications, regulated workloads.
Where is my data stored?
Default: closest production region to your billing entity (Mumbai for India, Singapore for SE Asia, Frankfurt for EU). Cross-region failover within the same regulatory boundary. Enterprise can pin to a single region.
How are tenants isolated?
Three options. SHARED (default for Starter/Growth/Pro): one Mongo cluster, every record carries tenantId filtered at the repository layer. DEDICATED_DB (Enterprise default): separate logical DB per tenant. DEDICATED_CLUSTER (regulated/data-residency): separate Atlas cluster with isolated network.
Can my CISO get a SOC 2 / ISO 27001 report?
SOC 2 Type II + ISO 27001 audits are planned 2026 H2 — until those attestations land we do not claim them. What we send under NDA today: a controls overview, sub-processor list with category + location, most recent independent penetration-test summary, and TOMs documentation. Email [email protected]; we typically respond inside 1–2 working days. Final reports added the moment they are issued.
Are you compliant with regional data laws?
Yes — DPDP (India, default for Indian tenants), GDPR (EU/UK, available via signed Data Processing Addendum on request), HIPAA (US healthcare, available via signed Business Associate Agreement / BAA). UAE PDPL and Singapore PDPA on the 2027 roadmap. Explicit consent capture in 8th-Schedule Indian languages (live: English + Hindi; upcoming: Tamil, Telugu, Marathi, Bengali, Gujarati). Data Principal Request workflow with 30-day SLA / 7-day for India DPDP critical paths. Hash-chained tamper-evident audit logs. Grievance Officer at [email protected] — acknowledged within 24 hours, resolved within 30 days per DPDP §8(9) and §13.
Coming from another stack? We move it free.
Salesforce, HubSpot, Zoho, AiSensy, MSG91, Interakt, Freshworks — we've moved them all.
Can you migrate from AiSensy / Salesforce / Zoho / HubSpot?
Yes — for free. Our migration team handles 200+ migrations a month. Most cuts take a single weekend; the longest we've done was 11 days for a 3M-contact customer.
What about WhatsApp message history?
Meta restricts how much you can backfill — typically 30–90 days. We use the WhatsApp Business API's history endpoint to pull what's allowed and embed it in the Wendesk Inbox.
Is there downtime during migration?
Zero. We run dual-write mode for 48 hours — old system + Wendesk both receive messages. You cut over when the team's confident. Rollback plan documented.
94 integrations. One App Store.
From Razorpay to Stripe to Tally to Salesforce. Connect, validate, sync identity — same flow every time.
How many integrations are live today?
94 integrations live in the App Store. Each plan caps how many you can connect (3 / 5 / 15 / 40). New integrations ship roughly every two weeks.
Do you support Razorpay, Stripe, and other payment rails?
Razorpay (UPI / cards / netbanking), Stripe (international), and PayPal are first-class. BYOC mode lets Pro+ tenants connect their own Razorpay/Stripe with a 0.5% take-rate vs the standard 3%.
Can I build a custom integration?
Yes — public REST + webhook API on every plan, plus an MCP server (mcp.wendesk.com) that exposes tenant-scoped tools to Claude, ChatGPT, Copilot, and custom agents via OAuth 2.1 + PKCE.
How are integration credentials stored?
AES-256-GCM envelope encryption with AWS KMS-managed master keys. Never logged, never returned by any endpoint. Per-tenant data keys; rotation on schedule.
Send the question — we'll add the answer here within a day.
Every "we should add that" goes through a real human. We update this page weekly.
Talk to a founder for 30 minutes.
For deals over ₹25L ARR, security reviews, or genuinely-new use cases — a co-founder takes the call directly.