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New-vehicle dealers · AMC service · auto-workshops · parts retailers. Zero renewal leakage · booking chaos ends · finance closure in 24 hrs.
Vernacular WA sequence fires 30/15/3 days before AMC expiry — summary card, 1-tap pay. Renewal rate lifts from 72% to 91% on median dealer.
Customer books a slot on WA; job card auto-created; parts-availability checked before confirmation. Bay utilisation lifts 28% in 60 days.
KYC docs collected on WA, pushed to NBFC / bank API. DSA callbacks tracked in pipeline. Finance conversion lifts 18 pp over the 4-6 day manual flow.
Generic CRMs treat automotive like generic B2B sales. They don't understand AMC lifecycle, Bharat Stage emission norms, RTO paperwork chains, multi-brand dealer complexity, or parts-inventory dead-stock. Wendesk's overlay does.
Industry norm: 28% of AMC holders do not renew when contacted only by phone call. WhatsApp sequence with payment link recovers 19 pp of that leakage — a ₹4-6 lakh/year uplift for a mid-size dealer.
Walk-in overload on Mondays and Saturdays leaves mid-week bays at 40% utilisation. WhatsApp slot picker + automated reminder reduces no-shows 34% and smooths bay load across the week.
Slow-moving parts (discontinued models, low-volume variants) lock up ₹2-5 lakh of working capital in a 50-bay workshop. Wendesk's parts classifier flags dead-stock for inter-dealer transfer or liquidation.
Manual KYC collection and NBFC follow-up stretches finance closure to 4-6 days. 22% of buyers drop off in that window. Wendesk's WA-driven KYC doc-collection and NBFC API push cuts closure to 24 hours.
Dealers handling Maruti + Hyundai + Kia run separate DMS instances with no shared customer view. Wendesk aggregates enquiries, test drives, and service history into a single timeline per customer.
Most dealer CRMs track only the sale. Wendesk surfaces which cohort each vehicle owner is in today — first-service due, AMC active, AMC lapsed, upgrade-window open, or reactivation target — and routes the right WhatsApp flow to each cohort automatically.
6 custom objects ship out of the box for Automotive. Add more — insurance policy, extended warranty, accessory order, trade-in valuation, test-drive slot — in the admin, no code.
VIN · brand · model · variant · fuel · BS-VI flag · ex-showroom · on-road price · booking date · delivery date
Phone · WA opt-in · DPDP consent · vehicles owned · LTV · finance history · exchange eligibility
Vehicle · service type · odometer · bay assigned · technician · parts used · job-card status · GST invoice
Vehicle · plan type · start date · expiry · services included · renewal-WA-sequence stage · payment status
Part no. · description · OEM · compatible models · stock qty · reorder level · dead-stock flag · HSN
Customer · vehicle · NBFC / bank · KYC docs · bureau score · status (applied → approved → disbursed) · DSA name
BS-VI emission gate · RTO transfer docs · chassis verification
HSN 87-series auto-coded · e-invoice IRN · input credit for parts
Consent at test-drive enquiry · DSR-ready · KYC doc handling
BIS-certified parts gate · insurance policy linkage before handover
Automotive ships with five pre-built WhatsApp flows — AMC renewal sequence, service appointment booking, parts-availability alert, exchange-offer broadcast, and finance pre-approval status updates.
Three-touch WA sequence fires at 30, 15, and 3 days before AMC expiry. Summary card + 1-tap payment link. Renewal rate lifts from 72% to 91% on median dealer.
Customer picks date + slot on WA menu; parts availability auto-checked before confirmation; bay assigned; reminder fires morning-of. No-shows down 34%.
KYC docs collected on WA (Aadhaar · PAN · salary slip photo). Status pushed back as NBFC milestones update: applied → verified → approved → disbursed.
Upgrade-window cohort (3-5 year old vehicles) receives personalised exchange-value estimate + test-drive invite. Generates 2-3x the walk-in rate vs print campaigns.
<b>EN + HI from launch.</b> All flows ship in EN + HI. Marathi · Gujarati · Tamil on Pro tier — critical for dealer networks across Maharashtra, Gujarat, and Tamil Nadu.
Industry baselines from 60+ automotive dealer and workshop tenant cohorts in the V1 codebase (mostly Maruti, Hyundai, Kia, Hero, Bajaj dealers; multi-brand workshops). Your numbers may vary; these are the median.
Three-touch WA sequence with 1-tap payment link. Up from 72% phone-call-only baseline.
from 72% baselineWA KYC doc collection + NBFC API push. Buyer drop-off from 22% to 6% in finance window.
from 4-6 daysSlot reminder fires morning-of + 1-hr-before. Bay utilisation lifts 28% at median workshop.
from 34% baselineAI classifier flags slow-moving SKUs for inter-dealer transfer within 60 days of adoption.
from no classificationOnce you grant scoped access at mcp.wendesk.com, your agent can interact with your tenant data — gated by the same 3-part permission matcher as the dashboard.
// Claude calling Wendesk via MCP — schedule a service appointment POST https://mcp.wendesk.com/mcp Authorization: Bearer eyJ... { "jsonrpc": "2.0", "method": "tools/call", "params": { "name": "industry.automotive.services.scheduleAppointment", "arguments": { "vehicleId": "VH-MH12AB4421", "serviceType": "PERIODIC_SERVICE", "preferredDate": "2026-06-18", "preferredSlot": "MORNING", "amcContractId": "AMC-KM-00841" } } } // 200 OK — bay confirmed + WA notification sent to customer { "jobCardId": "JC-KM-2026-1184", "bayAssigned": "Bay 4", "slot": "2026-06-18 09:00–11:00", "partsPreChecked": true, "waNotified": true, "audit": "via=mcp · client=claude-desktop" }
Exchange valuation, RC transfer workflow, and inspection-based pricing — the natural sibling of new-vehicle dealerships.
Motor insurance upsell at vehicle handover, renewal reminders, and claim-initiation on WhatsApp — wired directly to the Vehicle object.
Auto-loan DSA pipeline, bureau-score pre-check, and NBFC disbursement tracking — the finance arm of every dealership.
New-vehicle dealers, workshop owners, parts retailers — drop your number or chat on WhatsApp. We respond within 90 minutes, in English or Hindi.