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CDSCO · Schedule H/X · batch-expiry · cold-chain · stockist credit — all on WhatsApp. Dispense faster, write off less.
CDSCO recall notice fires to all stocking outlets via WhatsApp — batch-lot, drug name, return-depot address. Audit trail timestamped.
Schedule H/X dispense blocked until a verified prescription is attached. Drug license validated per SKU before any order is placed.
IoT cold-chain reading triggers a WhatsApp alert to the pharmacist and distributor in under 90 seconds. Quarantine flag auto-set on the batch.
Generic CRMs don't understand Schedule H/X gates, batch-expiry tracking, cold-chain SLA logging, or CDSCO adverse-event reporting. Wendesk's pharmaceutical overlay does — and it ships without custom code.
Industry baseline for retail pharmacies without automated tracking. Wendesk's expiry-band dashboard (30/60/90-day) surfaces near-expiry stock for return-to-distributor or markdown before write-off. Median tenant cuts write-offs to <1.2%.
A 4°C excursion at 2 AM goes unnoticed until a pharmacist opens the fridge at 9 AM — product already compromised. Wendesk integrates cold-chain IoT readings and fires a WhatsApp alert under 90 seconds, auto-quarantining the affected batch.
A single dispensing violation under CDSCO rules risks drug-license suspension. Wendesk gates every Schedule H/X dispense behind Rx verification — pharmacist cannot bill without attaching a prescription scan or e-Rx from Practo.
Super-stockists extend credit to 20-50 pharmacy accounts. Reconciling payment against invoices manually takes weeks. Wendesk's Stockist Account object tracks outstanding, days-overdue, and credit limit — WhatsApp payment-reminder fires at D+30.
A CDSCO batch recall communicated by phone-tree or email takes 6-48 hours to reach all stockists. Wendesk's recall-broadcast flow sends a templated WhatsApp to every stocking outlet in under 4 minutes — with read-receipt audit for regulators.
Most CRMs only track accounts by revenue. Wendesk surfaces which credit cohort a stockist is in today, the overdue-day boundary that defines the transition, and the movement trend vs the prior 90-day window — so your field team knows exactly which accounts need a call before the credit cycle closes.
6 custom objects ship out of the box for Pharmaceutical. Add more — counterfeit QR registry, adverse-event log, cold-chain sensor, drug-license renewal tracker — in the admin, no code.
Brand name · generic name · Schedule class · CDSCO reg no. · HSN · MRP · belongs-to: batch
Batch no. · mfg date · expiry date · storage temp range · cold-chain SLA · current stock by outlet
Patient phone · prescribing doctor · Rx scan URL · Aadhaar-verified · Schedule class · dispense status
Outlet name · drug license no. · credit limit · outstanding ₹ · days overdue · WA opt-in for alerts
CDSCO recall ref · affected batch · drug name · return-depot · outlets notified · read-receipts logged
Patient · drug · refill interval days · last-dispensed date · next-reminder date · WA channel
Schedule H/X gate · 5-yr audit retention · adverse-event pipeline
PHI encryption on patient-tied prescriptions · 6-yr retention
Patient consent on Rx capture · DSR-ready erasure path
Pharma HSN auto-coded · e-invoice IRN · GST-exempt drug flag
Pharmaceutical ships with five pre-built WhatsApp flows — batch-recall broadcast, cold-chain breach alert, Schedule H/X refill reminder, stockist payment reminder, and post-dispense adverse-event follow-up.
CDSCO recall trigger fires a templated WA alert to every outlet stocking the batch — lot no., drug name, return-depot, quarantine instruction. Read-receipts logged for regulator audit.
IoT sensor reading outside SLA range triggers WA alert to pharmacist + distributor under 90 seconds. Affected batch auto-quarantined; cold-chain audit log timestamped.
Scheduled drip 3 days before a patient's refill due date — drug name, dosage, pharmacy location, 1-tap 'Reserve now' reply. Reduces refill no-shows from 28% to 9%.
Outstanding invoice summary fires at D+30 with outstanding amount, due date, and UPI payment link. Second reminder at D+45 triggers field-exec flag + order-hold on new supplies.
<b>EN + HI from launch.</b> All flows ship in EN + HI. Marathi · Gujarati · Bengali on Pro tier — critical for tier-2 pharma distributor networks.
Industry baselines from V1 pharmaceutical service module cohorts — retail pharmacies, super-stockists, and regional distributors across Maharashtra, Gujarat, and UP. Your numbers may vary; these are the median.
Expiry-band dashboard (30/60/90-day) + near-expiry WA alert to pharmacist drives return-to-distributor before write-off.
from 5-8% baselineFrom CDSCO recall trigger to read-receipt confirmed at every stocking outlet. Previously 6-48 hours by phone-tree.
from 6-48 hours3-day pre-refill WA reminder with 1-tap 'Reserve now' reply reduces chronic-medication no-shows sharply.
from 28% baselineD+30 automated WA payment reminder with UPI link compresses average settlement from 45-60 days to 32 days median.
from 45-60 daysOnce you grant scoped access at mcp.wendesk.com, your agent can interact with your tenant data — gated by the same 3-part permission matcher as the dashboard.
// Claude calling Wendesk via MCP — trigger a batch recall broadcast POST https://mcp.wendesk.com/mcp Authorization: Bearer eyJ... { "jsonrpc": "2.0", "method": "tools/call", "params": { "name": "industry.pharmaceutical.batches.recall", "arguments": { "batchId": "AMX-2024-B117", "drugName": "Amoxicillin 500mg", "recallRef": "CDSCO-RCL-2024-0892", "returnDepot": "Pune-3", "broadcastToAll": true } } } // 200 OK — recall broadcast sent · audit trail written { "recallNoticeId": "rcl_9Km4Rp", "outletsNotified": "47", "broadcastTimeMs": "238000", "auditLogRef": "sal_Nd8wXq", "audit": "via=mcp · client=claude-desktop" }
Patient-centric CRM with PHI encryption, HIPAA audit trail, and clinical appointment-reminder flows — natural partner to pharmacy.
WHO-GMP compliance, clinical-trial site management, CDSCO regulatory submission tracking — upstream from pharma distribution.
Cold-chain SLA management, last-mile delivery tracking, and multi-hub dispatch — the distribution backbone for pharma stockists.
Pharmacists, distributors, super-stockists — drop your number or chat on WhatsApp. We'll connect your drug-license data and first batch in one onboarding call.