Click-to-call from CRM
Initiate and log calls directly from Lead and Contact records.
Planned
Twilio
Global cloud communications — calls, SMS and WhatsApp at scale. Twilio powers programmable voice, SMS, video and WhatsApp messaging for enterprises worldwide. Connect to Wendesk to make CRM-linked calls, send SMS notifications, manage IVR flows and handle WhatsApp Business messages via a single API.
Free to use6.7K installsReleased 6 Jul 2026Updated 17 Jul 2026v1.0
Capabilities
What you can do with Twilio
Capabilities your team gets when Twilio is wired into Wendesk.
Automated SMS alerts
Send deal-stage and appointment SMS notifications to customers.
WhatsApp Business messaging
Run WhatsApp campaigns using your Twilio-connected WABA number.
Setup
How to connect Twilio
Typically completes in under 5 minutes. No engineering required.
- 1
Create Twilio account
Sign up at twilio.com and purchase a phone number.
- 2
Locate credentials
From the Twilio Console note your Account SID and Auth Token.
- 3
Connect in Wendesk
App Store → Twilio → enter Account SID, Auth Token and phone number.
- 4
Map workflows
Configure call logging and SMS triggers on CRM deal stages.
Plans
Available on these plans
Activate Twilio on any of the plans below.
GrowthProEnterprise
FAQ
Frequently asked questions
Answers to the most common questions about Twilio on Wendesk.
Twilio Wendesk में क्या सक्षम करता है?
Twilio Wendesk के AI वॉयस एजेंट के लिए टेलीफोनी लेयर प्रदान करता है — इनबाउंड/आउटबाउंड कॉल हैंडलिंग, कॉल रिकॉर्डिंग, और वॉइसमेल। यह वैकल्पिक WhatsApp Business API ट्रांसपोर्ट और SMS फॉलबैक के रूप में भी काम करता है।
क्या Twilio भारतीय व्यवसायों के लिए उपयुक्त है?
Twilio डेवलपर-केंद्रित और वैश्विक रूप से उपयोग किया जाता है। कम लागत पर भारत-विशिष्ट टेलीफोनी के लिए Exotel या Knowlarity बेहतर विकल्प हैं। HIPAA अनुपालन या वैश्विक कवरेज के लिए Twilio की सिफारिश है।
क्या Wendesk HIPAA-eligible Twilio अकाउंट सपोर्ट करता है?
हाँ। हेल्थकेयर टेनेंट HIPAA-eligible Twilio अकाउंट निर्दिष्ट कर सकते हैं। Wendesk उन टेनेंट के लिए सभी वॉयस और मैसेजिंग HIPAA अकाउंट से रूट करता है।
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