Real-time lead capture (when live)
Justdial inquiries + IVR-routed call leads become Wendesk CRM leads instantly across all 6 Phase-1 industries.
Coming soon
Justdial
India's largest local-search platform — route Justdial leads into Wendesk CRM (partnership-pending). Justdial (a Reliance Retail subsidiary post-2021) is India's largest local-search and local-business-discovery platform — ~150M+ unique monthly users · ~30M+ listed businesses · ~250 categories across every Indian metro + tier-2/3 city. For real-estate brokers, coaching centers, clinics, AC-repair / plumbers / field-service providers, travel agents and small manufacturers, Justdial is where consumers land when searching 'AC repair near me' or 'best CA in Chandigarh' — the platform auctions inquiries to top-3 paid-listing businesses by category × pincode, and patches the consumer phone call through Justdial's IVR (consumer never sees the seller's raw phone). Wendesk's Justdial connector will pull leads in real time, sync disposition feedback back to Justdial's lead-quality-scoring algorithm, manage listing details + service-area pincodes, and (under DPDP consent) fetch Justdial-IVR call recordings for sales QA + coaching. Partnership pending — Justdial Partner API is gated behind Reliance-group corp-dev review; request access via the form below.
Free to use1.1K installsReleased 6 Jul 2026Updated 17 Jul 2026v1.0
Capabilities
What you can do with Justdial
Capabilities your team gets when Justdial is wired into Wendesk.
Instant WhatsApp response (when live)
Auto-send a WhatsApp greeting to every Justdial lead within seconds — beat the 4-min response-time benchmark Justdial's algorithm rewards.
Listing + recording sync (when live)
Sync your Justdial business hours · service-area pincodes from Wendesk; pull IVR call recordings (DPDP-consent gated) for sales-coaching + QA + dispute resolution.
Setup
How to connect Justdial
Typically completes in under 5 minutes. No engineering required.
- 1
Request partnership access
Click 'Request access' below — Wendesk's biz-dev team submits a joint partnership inquiry to Justdial's partner-program desk + Reliance corp-dev gate.
- 2
Justdial / Reliance partner-program review
Justdial vets the platform request (~4-5 month onboarding cycle including Reliance-group corp-dev review); your business contact details route directly to Justdial's partnership team.
- 3
Notified when live
We'll email you within 3 business days of partnership-onboarding milestones; once the connector ships, you'll see 'Connect' replace 'Request access' on this page.
Plans
Available on these plans
Activate Justdial on any of the plans below.
BaseStarterGrowthProEnterprise
FAQ
Frequently asked questions
Answers to the most common questions about Justdial on Wendesk.
Wendesk JustDial लीड CRM में कैसे लाता है?
Wendesk JustDial के API का उपयोग करके नई खरीदार पूछताछ प्राप्त करता है। लीड में नाम, फोन, सेवा श्रेणी और स्थान स्वतः भर जाते हैं।
क्या Wendesk JustDial लीड आने पर तुरंत WhatsApp संदेश भेज सकता है?
हाँ। आप एक वर्कफ्लो कॉन्फ़िगर कर सकते हैं जो JustDial पूछताछ CRM में आने के कुछ सेकंड के भीतर WhatsApp टेम्पलेट संदेश भेजता है।
क्या Wendesk JustDial पूछताछ से लीड असाइनमेंट का समर्थन करता है?
हाँ। राउंड-रॉबिन या नियम-आधारित असाइनमेंट से आने वाली JustDial लीड टीम सदस्यों में वितरित होती हैं।
क्या यह इंटीग्रेशन भारत में सेवा व्यवसायों के लिए उपयोगी है?
JustDial भारत में स्थानीय सेवा व्यवसायों के लिए एक प्रमुख लीड स्रोत है — प्लम्बर और इलेक्ट्रीशियन से लेकर हेल्थकेयर क्लिनिक और ब्यूटी सैलून तक।
Wendesk को JustDial से क्या अनुमतियाँ चाहिए?
Wendesk को JustDial द्वारा प्रावधानित API कुंजी की आवश्यकता है। यह कुंजी AES-256-GCM एनक्रिप्शन के साथ संग्रहीत की जाती है।
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