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Inspection reports on WhatsApp · finance pre-approval in 24 hrs · RC-transfer milestones tracked · inventory aging alerts at 45 days.
200-point inspection PDF auto-generated, shared on WhatsApp in 3 taps. Buyer reviews while standing at the vehicle — reduces post-visit cold feet by 40%.
KYC docs collected on WhatsApp, pushed to 3 NBFC APIs in parallel. First offer back within 24 hrs. Industry baseline is 4-6 days; dealers close 28% more deals at this speed.
Every vehicle on lot tracked by days-on-lot. At 45 days: WhatsApp alert to sales manager + OLX/Cars24 re-list trigger. Cuts average days-on-lot from 68 to 41 days.
Generic CRMs track contacts and deals. They don't understand VIN ownership chains, RC mismatch risks, inspection-score thresholds, or RTO transfer formalities. Wendesk's overlay does — out of the box on.
Handwritten inspection sheets get disputed post-sale. Buyers claim defects were hidden. Wendesk generates a timestamped, 200-point inspection PDF, signed digitally, shared on WhatsApp before delivery — creating an audit trail both parties accept.
RC name ≠ seller name is the single largest deal-killer in used-car transactions. Wendesk's RC-title verification gate (via Vahan API) fires the moment a vehicle enters inventory — before your team invests test-drive and inspection time.
NBFC and bank pre-approval delays stall deals. Buyers cool off. Competitors with in-house NBFC tie-ups close faster. Wendesk collects KYC on WhatsApp and fires 3 NBFC APIs in parallel — first offer in 24 hours.
Every day beyond 45 days on lot erodes margin: floor-plan interest, depreciation, insurance. Most dealers only notice at 90 days. Wendesk's aging-alert engine fires at day 45 — with an auto-draft OLX/CarDekho re-list and WhatsApp nudge to the sales manager.
Walk-in customer wants to exchange. Sales exec quotes a number. Customer Googles CarDekho and argues. Wendesk's AI valuation pulls live market comparables (make · model · year · KMs · city) and generates a WhatsApp-shareable valuation card — transparent, defensible, instant.
Most CRMs only see the inquiry. Wendesk tracks where every prospect is in the used-car buying journey — from fresh enquiry to RC-transfer complete — and surfaces the cohort size, defining criteria, and trend vs the previous 60-day window. Drives every WhatsApp follow-up, finance nudge, and reactivation campaign.
6 custom objects ship out of the box for Used-Car Sales. Add more — PDI checklist · service history · accessory fitment · loyalty referral — in the admin, no code.
VIN · RC · make · model · year · KMs · fuel · owners · inspection score · days-on-lot · floor-plan cost
200-point checklist · photos · score (0–100) · inspector ID · timestamp · buyer-shared flag
Phone · KYC status · DPDP consent · preferred make/model · finance pre-approval status · test-drive count
Vehicle · buyer · selling price · exchange vehicle · token amount · finance provider · Razorpay txn · stage
NBFC · loan amount · EMI · tenure · interest rate · status: pre-approved · sanctioned · disbursed
RTO office · application date · NOC · form 29/30 · hypothecation · transfer-complete flag · Vahan API ref
Vahan RC verification · Form 29/30 checklist · transfer-fee calculator
AML gate on deals ≥ ₹10 L · Aadhaar + PAN KYC · CIBIL consent
Consent at lead-capture · buyer data erasure · DSR-ready
Margin-scheme GST on dealer stock · e-invoice on high-value deals
Used-Car Sales ships with five pre-built WhatsApp flows — inspection-report delivery, finance pre-approval status updates, RC-transfer milestone alerts, exchange-valuation card, and 21-day cold-lead reactivation drip.
Inspection PDF auto-generated post-200-point check. Sales exec shares on WhatsApp with 3 taps. Buyer reviews on their phone before deciding — cuts cold-feet cancellations by 40%.
KYC docs (Aadhaar · PAN · income proof) collected on WhatsApp. Pushed to 3 NBFC APIs in parallel. Every status update (submitted · review · approved · disbursed) fires a WA bubble to the buyer — no call needed.
Form 29/30 submitted → NOC issued → RC name updated: each milestone triggers a WhatsApp message to the buyer. Reduces post-sale 'when will RC come' calls by 70%.
Buyer wants to exchange. AI pulls live market comparables. Generates a WhatsApp-shareable card: make · model · condition · market range · your offer. Transparent, defensible — closes exchange negotiations faster.
No activity in 21 days → auto-drip fires: 'We have 3 new arrivals in your budget range.' Personalised by last-viewed vehicle category. Brings back 18% of cold leads on median dealer.
<b>EN + HI from launch.</b> All flows ship in EN + HI. Marathi · Gujarati · Tamil on Pro tier — essential for tier-2 city dealers where buyers communicate in local language.
Industry baselines from V1 dealer cohorts (multi-brand showrooms, independent dealers, 2W/4W mix across tier-1 and tier-2 cities). Median figures; your results depend on inventory mix and city.
45-day aging alert + auto-relist to OLX/CarDekho cuts stale inventory cost.
from 68 days baseline3 NBFC APIs in parallel · KYC on WhatsApp · first offer in 24 hrs.
from 31% baselineTimestamped 200-point PDF + digital sign shared on WA before delivery.
from 11% baseline21-day auto-drip with personalised arrivals matched to last-viewed category.
from 4% manual follow-upOnce you grant scoped access at mcp.wendesk.com, your agent can interact with your tenant data — gated by the same 3-part permission matcher as the dashboard.
// Agent calling Wendesk via MCP — fetch vehicle + share inspection report POST https://mcp.wendesk.com/mcp Authorization: Bearer eyJ... { "jsonrpc": "2.0", "method": "tools/call", "params": { "name": "industry.used-car-sales.inspections.share", "arguments": { "vehicleId": "veh_SwiftVXI_2020_MH02", "buyerPhone": "+919876543210", "channel": "whatsapp", "includeFinanceOptions": true } } } // 200 OK — inspection PDF shared + finance options appended { "inspectionReportId": "insp_xK8d2Q", "score": 82, "pdfUrl": "s3://wd-inspections/swift-vxi-2020.pdf", "waMessageId": "wamid.Hbg7...", "financeOffers": 3, "audit": "via=mcp · client=claude-desktop" }
New-car franchise dealers and fleet operators — same inspection and RC pipeline, plus manufacturer warranty tracking and accessory fitment.
NBFC and lending partners powering vehicle-loan pre-approval — same KYC, CIBIL consent, and PMLA AML layer used in dealer finance flows.
Motor insurance issuance and renewal at time of vehicle purchase — expiry tracking, IRDAI-compliant policy docs, and WhatsApp renewal nudges pre-built.
Multi-brand showrooms, independent dealers, brokers — drop your phone or chat on WhatsApp. We reply within 90 minutes and have your first vehicle on Wendesk in the same call.