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Travel agents · OTAs · DMC · MICE operators in one platform. WhatsApp itinerary builder · GST+TCS auto · multi-vendor in 8 min.
WhatsApp flow: destination · dates · inclusions → draft sent to traveller. Approve, amend, pay — all on WA. No email chase.
IGST, CGST, SGST auto-split by service type. TCS on forex remittances above the ₹7L annual threshold — computed per customer wallet, never missed.
6 vendor categories consolidated in one deal. Margin captured per line-item. Supplier confirmations tracked. Kickback leakage drops to near-zero.
Generic CRMs don't understand multi-leg PNRs, GST TDS on commission income, FRRO foreign-tourist registration, or group-PNR split logistics. Wendesk's Travel overlay does — pre-wired from.
Agents build itineraries in Word, share PDFs on WhatsApp, and lose amendment history. Group of 12 means 12 threads. Wendesk's itinerary builder creates, versions, and sends for approval on one WA thread per booking.
Forex rate moves 1.2% between quote and payment — on a ₹4L booking that's ₹4,800 lost. Wendesk locks the forex rate at quote time, flags expiry at 48 h, and auto-recalculates if the customer delays.
TCS at 20% on forex above ₹7L/year per PAN — but agents track this in spreadsheets. A second tour for the same customer often misses the cumulative threshold. Wendesk maintains a per-customer annual forex wallet and triggers TCS auto-compute.
Hotels and transport vendors confirm bookings over email and WhatsApp. There's no single view of agreed vs actual rates. Wendesk's vendor thread records the contracted rate, the confirmation, and the actual invoice — flags a variance before payment.
One group cancellation triggers PNR splits, airline fare-difference claims, and hotel no-show penalties simultaneously across 4 vendors. Wendesk's cancellation workflow sequences vendor notifications, tracks refund ETAs, and settles to the customer in one thread.
Most CRMs see a lead and a booking. Wendesk tracks where each traveller is in their lifecycle — first-timer curiosity to VIP repeat — so WhatsApp campaigns, upsell nudges, and loyalty drips fire at the right moment.
6 custom objects ship out of the box for Travel & Tourism. Add more — visa-on-arrival checklist, forex card tracker, pilgrimage group register, MICE vendor scorecard — from the admin UI, no code.
Multi-leg day-plan · inclusions list · vendor links · version history · approval status · WA share link
Lead → booking · PNR/GDS ref · payment milestones · GST invoice · TCS flag · cancellation policy
Template itinerary · base price · inclusions · markup · applicable seasons · capacity · min-pax trigger
Hotel / transport / visa agent · contracted rate · margin agreed · GSTIN · payment terms · reliability score
Passport · visa expiry · FRRO ref · forex spend YTD · NPS · cohort · WA opt-in · DPDP consent
Customer PAN · forex amount · currency · rate locked · TCS computed · BSP commission reconciled
IGST/CGST/SGST split · TCS on forex above ₹7L/yr per PAN · auto-compute
Consent on passport/visa data capture · DSR-ready erasure flow
Foreign-tourist registration data captured and upload-ready at port-of-entry
BSP commission reconciliation · travel insurance bundling compliance
Travel & Tourism ships with five pre-built WhatsApp flows — itinerary draft + approval, payment milestone reminder, visa-doc checklist, pre-departure briefing, and post-trip NPS + repeat-booking nudge.
Agent inputs destination, dates, group size — Wendesk drafts multi-leg day plan and sends on WA for traveller approval. Amendments versioned. Confirmation triggers booking creation.
30% advance · 70% balance 15 days before departure — Wendesk fires WA reminders at T-20 and T-5, with Razorpay payment link inline. No manual follow-up.
For international tours: WA checklist of required visa documents sent at booking. Passport scan upload via WA. FRRO data auto-collected for foreign guests arriving in India.
T+1 day post-return: NPS card on WA (1-tap rating). 4★+ → personalised next-destination suggestion based on cohort. Drives 28% repeat-booking rate among surveyed travellers.
<b>EN + HI from launch.</b> All flows ship in EN + HI. Tamil · Gujarati · Marathi on Pro tier — essential for pilgrim-tour and tier-2 travel agency segments.
Baselines from V1 travel-agency cohorts — FIT operators, group-tour companies, MICE coordinators across India. Your numbers may vary; these are the median.
From draft-in-Word + PDF on WA to approved WA thread in 8 min. Agent saves 40 min per inquiry.
from 45 min avgContracted vs actual rate captured per vendor line-item. Kickback leakage tracked; margin variance flagged before payment.
from ~40% visiblePer-customer annual forex wallet auto-tracks cumulative amount; TCS fires at ₹7L threshold. No manual spreadsheet.
from ~18% miss ratePost-trip NPS on WhatsApp + personalised next-destination nudge drives 28% repeat bookings within 12 months.
from 9% unaidedOnce you grant scoped access at mcp.wendesk.com, your agent can interact with your tenant data — gated by the same 3-part permission matcher as the dashboard.
// Claude calling Wendesk via MCP — create a draft itinerary POST https://mcp.wendesk.com/mcp Authorization: Bearer eyJ... { "jsonrpc": "2.0", "method": "tools/call", "params": { "name": "industry.travel.itineraries.create", "arguments": { "leadId": "lead_WL2241", "destination": "Rajasthan — Jaipur · Jodhpur · Udaipur", "startDate": "2026-12-10", "endDate": "2026-12-18", "groupSize": 6, "budgetPerPax": 25000, "inclusions": ["hotel", "transport", "breakfast", "sightseeing"] } } } // 200 OK — itinerary drafted + WA preview link generated { "itineraryId": "itin_rj8Dec26", "version": "v1", "totalPrice": 142000, "gstAmount": 6762, "waPreviewUrl": "https://wd.app/itin/rj8Dec26/preview", "audit": "via=mcp · client=claude-desktop" }
Hotels and resorts share vendor coordination, OTA connectivity, and GST invoicing patterns with travel agencies.
Travel packages increasingly bundle IRDAI-regulated travel insurance — same compliance layer, same customer wallet.
Corporate travel desks and MICE coordinators share multi-stakeholder approval workflows and B2B invoicing with professional-service firms.
Travel agents, tour operators, MICE coordinators — drop your phone or chat on WhatsApp. We respond within 90 minutes, in English or Hindi, and have your first itinerary flowing in 4 hours.