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Auto-issue 80G receipts on WhatsApp · FCRA quarterly reports in one click · GeM tender alerts · beneficiary impact tracking — for NGOs, govt depts and foundations.
Donation confirmed → 80G PDF auto-generated → delivered on donor's WA thread. No email bounce, no manual queue, repeat-donor trust intact.
Foreign contributions auto-tagged by donor PAN / passport. FC-4 quarterly summary pre-filled from CRM data. Submission-ready PDF in under 3 minutes.
Monitor GeM portal for matching tenders. WhatsApp alert to bid team 72 hrs before close. Bid status tracked in pipeline — no tender missed, no bid orphaned.
Generic CRMs don't understand 80G receipt formats, FCRA utilisation certificates, GeM procurement categories, or beneficiary impact metrics. Wendesk's public-sector overlay does — from donor pipeline to DST/DBT grant tracking to RTI filing registers.
Donors expect an 80G receipt within hours of payment for tax-filing. Manual PDF generation — often 3-7 days late — costs repeat donations. Wendesk auto-issues a PAN-validated 80G PDF on WhatsApp within 90 seconds of gateway confirmation.
FC-4 requires itemised foreign-contribution inflows, fund utilisation by purpose, and balance reconciliation. Finance teams spend 2-3 days extracting from spreadsheets. Wendesk pre-fills FC-4 from tagged donation and utilisation records — submission-ready in under 3 minutes.
Government procurement teams juggle dozens of open tenders across GeM, eProcure, and state portals. Without a unified tracker, bids are submitted late or missed entirely. Wendesk monitors matching tenders and fires a WhatsApp alert to the bid team 72 hours before each deadline.
Multiple concurrent grants from DBT, DST, and CSR pipelines each carry utilisation-certificate deadlines and impact-report submissions on different calendars. Wendesk surfaces a unified grant-cycle board with days-to-close, utilisation %, and AI-generated impact narrative drafts.
Programme teams message beneficiaries via personal WhatsApp groups — no opt-in record, no delivery tracking, no DPDP consent trail. Wendesk replaces group broadcasts with consent-gated, personalised WhatsApp flows that are logged, measurable, and audit-clean.
Most non-profit CRMs only track one-time donations. Wendesk surfaces which lifecycle cohort each donor is in right now, the criteria that define the boundary, and the 90-day trend. Drives every WhatsApp stewardship flow, year-end tax-receipt campaign, and lapsed-donor reactivation drip.
7 custom objects ship out of the box for Public Sector & Non-Profit. Add more — volunteer roster, CSR pipeline, RTI filing register, beneficiary feedback form — in the admin, no code.
PAN · 80G eligibility · donation history · FCRA flag · WA opt-in · DPDP consent · recurring mandate
Funding agency (DBT/DST/CSR/bilateral) · grant amount · utilisation % · milestone dates · utilisation certificate
GeM bid ref · tender category · deadline · bid status · documents checklist · outcome
Programme area · location · intervention type · impact metrics · WA consent · impact-report linkage
Quarter · foreign-contribution inflows · utilisation by purpose · balance · FC-4 PDF generated-at
Donor · amount · PAN · cause area · receipt number · PDF URL · WA-delivered-at · Tally sync status
FC-4 quarterly · foreign-donor auto-tag · utilisation certificate pre-fill
PAN-validated receipts · 12A org-registration gate · auto-issued on WA
Consent at donor registration · DSR-ready · right-to-erasure endpoint
RTI filing register · 30-day response tracker · proactive disclosure log
Public Sector & Non-Profit ships with five pre-built WhatsApp flows — 80G receipt auto-issue, grant-cycle deadline alert, beneficiary outreach & consent, tender bid alert, and lapsed-donor reactivation drip.
Razorpay / UPI webhook triggers PAN-validated 80G PDF generation within 90 seconds. PDF delivered on donor's WhatsApp thread — no email bounce, no manual queue.
DBT / DST / CSR grant milestones monitored. WhatsApp alert to programme manager 72 hours before utilisation-certificate or impact-report deadline. AI-drafted impact narrative attached.
GeM portal webhook fires when a matching tender is posted. Bid team notified on WhatsApp with category, deadline, and estimated value. Bid status tracked through award or rejection.
Programme teams send consent-gated, personalised WhatsApp messages to beneficiaries. Opt-in recorded with DPDP timestamp. Delivery and read receipts logged for audit.
Donors silent for 12+ months receive a vernacular WhatsApp appeal with latest impact story and a 1-tap donation link. Re-engagement rate 18-24% on median NGO cohort.
<b>EN + HI from launch.</b> All flows ship in EN + HI. Marathi · Tamil · Telugu · Bengali · Gujarati on Pro tier — critical for community outreach in tier-2/3 districts.
Baselines from NGO and public-sector cohorts in the V1 codebase (donor management, grant tracking, government procurement). Your numbers may vary; these are the median.
From Razorpay/UPI confirmation to PDF on donor's WhatsApp. Manual baseline was 3-7 days.
from 3-7 daysFC-4 quarterly pre-filled from tagged donation + utilisation records. Manual baseline was 2-3 person-days.
from 2-3 person-daysWhatsApp stewardship flows (impact updates · 80G receipts · year-end tax appeal) lift repeat donation vs email-only baseline.
from email-only baselineGeM tender alert + bid tracker eliminates missed deadlines for active procurement teams monitoring 10-50 concurrent tenders.
from 2-4 per quarterOnce you grant scoped access at mcp.wendesk.com, your agent can interact with your tenant data — gated by the same 3-part permission matcher as the dashboard.
// Claude calling Wendesk via MCP — generate FCRA quarterly report POST https://mcp.wendesk.com/mcp Authorization: Bearer eyJ... { "jsonrpc": "2.0", "method": "tools/call", "params": { "name": "industry.public-sector.fcra-reports.generate", "arguments": { "quarter": "Q4-2025", "orgId": "GRF-2026", "includeForeignDonors": true, "utilizationCategories": ["admin", "programme", "capital"] } } } // 200 OK — FC-4 pre-filled, PDF queued { "reportId": "fcra_q4_GRF2026", "foreignInflows": "₹18,40,000", "utilizationRate": "84%", "pdfUrl": "s3://wd-reports/fcra-q4-grf2026.pdf", "audit": "via=mcp · client=claude-desktop" }
Admission pipeline · fee collection · parent WhatsApp flows — same compliance-grade data model as public-sector NGOs.
PHI redaction · OPD scheduling · DPDP consent — shares the same beneficiary and compliance-gate framework.
FPO member management · government scheme tracking · mandi price alerts — same govt-interface and beneficiary-outreach layer.
NGO founders, CSO programme leads, govt procurement teams — drop your phone or chat on WhatsApp. We respond in 90 minutes, in English or Hindi, and have your donor pipeline live in one day.