Planned
Zomato for Business
Sync Zomato restaurant orders and reviews with Wendesk hospitality CRM. Zomato for Business is the restaurant-merchant console for India's largest food-delivery + dining-out aggregator (orders, reviews, dine-in reservations, ad-spend on Zomato Pro). Connect to Wendesk to sync Zomato online orders and dine-in reservations as CRM deals with the cuisine/spend context, route Zomato review responses through the unified inbox, and run WhatsApp Business reactivation campaigns to lapsed Zomato customers.
Free to use0.7K installsReleased 6 Jul 2026Updated 17 Jul 2026v1.0
FAQ
Frequently asked questions
Answers to the most common questions about Zomato for Business on Wendesk.
What does the Zomato integration do for restaurant businesses in Wendesk?
The Zomato integration pulls order data from your Zomato restaurant partner account into Wendesk CRM. Each Zomato customer who places an order can be created as a CRM contact with their order history attached. This lets restaurant operators run WhatsApp retention campaigns targeting repeat-order customers.
Can I use Wendesk to send WhatsApp messages to Zomato customers?
Wendesk can send WhatsApp messages to customers whose phone numbers are available from order data. Note that Meta's WhatsApp Business API requires customers to have opted in to receive messages. Wendesk provides a DPDP-compliant consent capture flow for building a contactable customer list from your Zomato order history.
What compliance requirements apply to restaurants using the Zomato integration?
Restaurants in India must maintain a valid FSSAI license as a condition of being a Zomato partner. Wendesk's restaurant industry overlay includes fields for FSSAI license number and expiry date, and can alert you before the license renewal deadline. GST registration is also mandatory for Zomato partner restaurants above the applicable threshold.
Does Zomato have a public API for restaurant partner data integration?
Zomato has a developer integration platform for restaurant partners that covers POS integration, order status webhooks, and menu management. The Wendesk integration uses Zomato's partner-facing API endpoints where available. Access to this API requires Zomato restaurant partner status and API key provisioning by Zomato.
How can the Zomato integration help reduce customer churn for my restaurant?
By identifying customers who ordered regularly but have not returned in 30 days, Wendesk can automatically trigger a WhatsApp win-back message with a promotional offer. This type of lapse-detection workflow is available via Wendesk's Workflow Engine and uses the Zomato order data as its trigger source.