Planned
RingCentral
Business phone and video conferencing — CRM-integrated calling via RingCentral. RingCentral is a unified-communications suite (phone + video + SMS + fax + team messaging) used by enterprise teams globally. Connect to Wendesk for click-to-call from CRM contacts with auto-logging, AI call-summary attachment to the deal timeline, and one-click RingCentral video meeting creation from deal cards — closing the loop between voice and CRM state.
Free to use0.9K installsReleased 6 Jul 2026Updated 17 Jul 2026v1.0
FAQ
Frequently asked questions
Answers to the most common questions about RingCentral on Wendesk.
What does the RingCentral integration do in Wendesk?
The integration logs inbound and outbound calls, voicemails, and SMS from RingCentral into Wendesk CRM activities, linked to the matching Contact or Deal.
Does RingCentral support click-to-call from Wendesk?
Wendesk can initiate outbound calls via the RingCentral API. The call is placed from your RingCentral extension and the resulting call log is saved automatically in CRM.
How does authentication work for RingCentral in Wendesk?
RingCentral uses OAuth 2.0. You connect your RingCentral account and Wendesk stores the access and refresh tokens encrypted. Tokens are renewed automatically before expiry.
What webhook events does RingCentral send to Wendesk?
RingCentral sends call.event and sms.received events. Wendesk processes these to create activity records and optionally trigger follow-up workflows.
Is RingCentral available for Indian businesses?
RingCentral is a global platform. Indian businesses can use it for outbound international calls and SMS. For India-first telephony, Exotel or Knowlarity may be more cost-effective.