Click-to-call
Dial and log calls from Lead and Contact pages inside Wendesk.
Planned
Plivo
Cost-effective voice and SMS APIs for global businesses. Plivo offers programmable voice and SMS APIs with competitive pricing and strong India coverage. Connect to Wendesk for CRM-linked calling, automated SMS notifications and IVR-based lead capture.
Free to use0.7K installsReleased 6 Jul 2026Updated 17 Jul 2026v1.0
Capabilities
What you can do with Plivo
Capabilities your team gets when Plivo is wired into Wendesk.
SMS alerts
Send transactional SMS on deal events, appointments and payment reminders.
IVR call flows
Build inbound IVR menus that route leads to the right team member.
Setup
How to connect Plivo
Typically completes in under 5 minutes. No engineering required.
- 1
Create Plivo account
Sign up at plivo.com and buy a DID number with SMS capability.
- 2
Get API credentials
From the Plivo console copy your Auth ID and Auth Token.
- 3
Connect in Wendesk
App Store → Plivo → enter Auth ID, Auth Token and phone number.
- 4
Configure triggers
Set up call logging and SMS notification triggers in Wendesk workflows.
Plans
Available on these plans
Activate Plivo on any of the plans below.
GrowthProEnterprise
FAQ
Frequently asked questions
Answers to the most common questions about Plivo on Wendesk.
What can I do with the Plivo integration in Wendesk?
You can send transactional SMS, run outbound voice calls, deliver OTPs, and route WhatsApp messages through Plivo's API, all triggered from your Wendesk CRM workflows.
Does Plivo integration support WhatsApp Business API?
Yes. Plivo provides WhatsApp Business API access. The Wendesk integration lets you send and receive WhatsApp messages using Plivo as the underlying carrier.
Which Plivo credentials do I need to connect?
You need your Plivo Auth ID and Auth Token from the Plivo console. These are stored encrypted in Wendesk and never exposed to other users.
Can I use Plivo for voice IVR in my Wendesk account?
The Wendesk integration supports call status webhooks from Plivo, allowing you to log call outcomes in CRM activities. Full IVR tree building is handled within the Plivo console.
Is Plivo available for Indian phone numbers?
Yes. Plivo supports Indian local numbers and long-codes. Coverage and DLT registration requirements for Indian SMS apply; you must register your sender ID with TRAI-compliant DLT before sending bulk SMS in India.
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View all appsAlso in Telephony, SMS & Voice
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