Planned

Telephony, SMS & Voice

Knowlarity

Cloud telephony and outbound calling campaigns for Indian businesses. Knowlarity is an India-based cloud communication platform specialising in outbound campaigns, IVR, virtual receptionists and call-centre solutions. Connect to Wendesk for CRM-integrated calling, lead auto-dialing and call recording.

★★★★★ 4.8·1.2K installs·Released 6 Jul 2026

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Free to use4.8rating1.2K installsReleased 6 Jul 2026Updated 17 Jul 2026v1.0

Capabilities

What you can do with Knowlarity

Capabilities your team gets when Knowlarity is wired into Wendesk.

CRM-integrated calling

Make and receive Knowlarity calls directly from Wendesk with automatic logging.

Outbound campaign dialer

Run auto-dialing campaigns from Wendesk CRM lead segments.

Call recording & notes

Call recordings and post-call notes attach to CRM contact timelines.

Setup

How to connect Knowlarity

Typically completes in under 5 minutes. No engineering required.

1
Create Knowlarity account
Sign up at knowlarity.com and provision a virtual number or IVR.
2
Get API key
In the Knowlarity dashboard go to Settings → API Integration → Generate Key.
3
Connect in Wendesk
App Store → Knowlarity → enter your API key and virtual number.
4
Configure campaigns
Set up outbound calling campaigns linked to Wendesk CRM segments.

Plans

Available on these plans

Activate Knowlarity on any of the plans below.

StarterGrowthProEnterprise

FAQ

Frequently asked questions

Answers to the most common questions about Knowlarity on Wendesk.

What is Knowlarity and how does it work with Wendesk?

Knowlarity is one of India's earliest cloud telephony providers, offering IVR, virtual numbers, and smart call routing. Wendesk syncs call logs, recordings, and caller identities with your CRM contact records.

Can Wendesk trigger a WhatsApp message after a missed Knowlarity call?

Yes. Wendesk listens for missed-call webhooks from Knowlarity and can immediately dispatch a WhatsApp message to the caller with a callback option or a product information template.

Does Wendesk support Knowlarity's click-to-call feature?

Yes. From any Wendesk CRM contact, agents can initiate a click-to-call via Knowlarity. The call is automatically logged under the contact record with duration, outcome, and agent notes.

Which industries benefit most from Knowlarity and Wendesk together?

BFSI, healthcare, edtech, e-commerce, and logistics businesses in India most commonly integrate Knowlarity with CRM to manage high-volume inbound and outbound calling alongside WhatsApp.

Is Knowlarity TRAI-compliant for DND and calling regulations in India?

Knowlarity is a licensed Telecom provider in India and provides TRAI DND-compliant calling infrastructure. Wendesk respects DND flags stored in CRM contact records before triggering outbound calls.