Instagram Shopping
Capture Instagram Shopping DMs and orders as Wendesk CRM leads. Instagram Shopping enables product discovery + checkout inside Instagram posts and stories. Connect via the Meta Conversations API to capture product-tag DM enquiries as Wendesk CRM leads with the SKU + post context attached, then reply from the unified inbox or route to WhatsApp Business for size/availability follow-up.
Frequently asked questions
Answers to the most common questions about Instagram Shopping on Wendesk.
Does Instagram support in-app checkout for Indian sellers?
How does Wendesk connect Instagram Shopping to my CRM?
Can I automate WhatsApp replies to Instagram Shopping inquiries?
What Instagram Business account type is required?
How does this integration help Indian ecommerce brands?
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