OTP-based eKYC
Verify customer Aadhaar identity with UIDAI OTP — fully consent-gated.
Planned
Aadhaar eKYC
Verify customer identity with UIDAI Aadhaar eKYC — DPDP compliant. Aadhaar eKYC enables Indian businesses to verify customer identity using the UIDAI Aadhaar database with consent-based OTP authentication. Connect to Wendesk to run eKYC on CRM contacts, store consent records and flag verified accounts — essential for NBFC, insurance, real estate and healthcare workflows.
Free to use2.3K installsReleased 6 Jul 2026Updated 17 Jul 2026v1.0
Capabilities
What you can do with Aadhaar eKYC
Capabilities your team gets when Aadhaar eKYC is wired into Wendesk.
DPDP consent logging
Every eKYC verification stores a DPDP-compliant consent record in Wendesk.
Verified contact flag
Aadhaar-verified CRM contacts get a trusted badge visible to agents.
Setup
How to connect Aadhaar eKYC
Typically completes in under 5 minutes. No engineering required.
- 1
Apply for Aadhaar Authentication License
Register as an Authentication User Agency (AUA) through UIDAI at uidai.gov.in.
- 2
Obtain AUA credentials
Receive your AUA code, sub-AUA code and licence key from UIDAI.
- 3
Connect in Wendesk
App Store → Aadhaar eKYC → enter AUA code, sub-AUA code and configure consent workflow.
- 4
Configure consent record
Wendesk records DPDP-compliant consent before every Aadhaar OTP verification.
Plans
Available on these plans
Activate Aadhaar eKYC on any of the plans below.
GrowthProEnterprise
FAQ
Frequently asked questions
Answers to the most common questions about Aadhaar eKYC on Wendesk.
What Aadhaar verification methods does Wendesk support?
Wendesk supports OTP-based Aadhaar verification and consent-based eKYC (returns demographics). Biometric verification requires a UIDAI-approved device and is not available via the standard API path.
Is the Aadhaar integration DPDP and UIDAI compliant?
Yes. Every Aadhaar verification request requires explicit informed consent from the individual. Consent records are stored in Wendesk, and verification audit logs are retained for 6 months per UIDAI guidelines.
Which industries benefit most from Aadhaar eKYC in Wendesk?
Financial services (loan applicant KYC), real estate (RERA buyer verification), healthcare (patient identity confirmation), and B2B marketplace (large-order buyer verification above ₹50,000).
Do I need a UIDAI AUA/KSA license to use the Aadhaar integration?
Yes. Direct UIDAI eKYC requires an Aadhaar Usage Agency (AUA) or KYC Service Agency (KSA) license. Many businesses use licensed intermediary APIs. Wendesk connects to your chosen licensed API endpoint.
How does Wendesk store Aadhaar data returned by eKYC?
Wendesk never stores the raw Aadhaar number. Only the verification result (verified/not-verified), masked Aadhaar (last 4 digits), and a consent timestamp are retained in the audit log.
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