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📖 Buyer guide · 4-min read

How Wendesk Marketplace works.

From "I need 50 centrifugal pumps" to "delivered to site" in 4 steps. WhatsApp-native, GST-compliant, under-1hr supplier replies. The buyer's playbook for India's WhatsApp-first B2B marketplace.

10,000+ verified suppliers·Free for buyers·WhatsApp delivery
1

Search or post your need

Browse 1M+ products or submit a Request for Quote. Free. No commitment. Filter by industry, MOQ, supplier city, or certification.

2

Submit an RFQ

Describe what you need — quantity, delivery city, budget. We auto-route it to up to 5 verified suppliers in your category.

3

Compare quotes on WhatsApp

Suppliers reply in under 1 hour directly on WhatsApp. Compare price, MOQ, lead time, certifications, and payment terms side-by-side.

4

Order and track

Accept a quote, pay by UPI / NetBanking / EMI / Net-30. GST invoice auto-generated. Live shipment tracking via WhatsApp until delivered.

1. Search or post your need

Two paths into the marketplace. Both are free — pick whichever matches your sourcing style.

Path A — Search the catalog

Use the search bar at the top of every page. Browse 31 industries and 500+ subcategories. Filter by MOQ, price range, supplier city, verification level, response time, and vendor rating.

Path B — Submit an RFQ

Submit a Request for Quote with quantity, target price, delivery city, and any attachments. We auto-route it to up to 5 verified suppliers in your category. Suppliers reply directly on WhatsApp.

Pro tip: Use search for known-spec products (LED bulbs, packaging cartons). Use RFQ for custom orders, bulk-tier negotiation, or when you need 3+ competing quotes.

2. Submit an RFQ

A Request for Quote takes under two minutes to fill. Describe what you need — quantity, delivery city, target budget, and any specifications. No account required.

We match your RFQ to up to 5 verified suppliers in your category based on their inventory, location, MOQ, and past response rate. You'll be notified on WhatsApp and email when quotes start arriving.

Average savings via RFQ: 18% off MRP. Buyers who submit RFQs to 3+ vendors save significantly more than those who pick the first quote.

3. Compare quotes on WhatsApp

Within 1 hour of submitting an RFQ, you'll typically receive 3–5 supplier replies on WhatsApp. Each reply includes:

  • Per-unit price with MOQ tier breakdown
  • Lead time and delivery window
  • Payment terms (50/50, 100% advance, Net-30, EMI)
  • GST inclusion and warranty
  • ISI / BIS / ISO certifications as PDFs

Reply, counter-offer, or accept directly on WhatsApp. The full negotiation thread is also synced to your My Inquiries hub.

Side-by-side comparison

For high-value purchases, use the comparison tool — pick 2–4 suppliers and compare specs, MOQs, prices, certifications, response times, and payment terms in a single table.

4. Order and track

Once you accept a quote, the order locks. Choose your payment method:

  • UPI / Razorpay — instant settlement, recommended
  • Cards — Visa / Mastercard / Amex / RuPay, tokenised
  • NetBanking — all major Indian banks
  • NEFT / RTGS — for orders above ₹1 lakh
  • EMI — 3 / 6 / 9 / 12 months, no-cost options
  • Net-30 — 30-day credit for verified buyers (KYC required)

GST invoice is auto-generated and emailed within 30 minutes. Live shipment tracking on WhatsApp until delivered. Buyer Protection covers a 7-day inspection window on every order.

Why buyers choose Wendesk

  • Verified suppliers only. Every supplier passes GST validation, MSME registration, and document verification before listing.
  • WhatsApp-first. No email chains. No phone tag. Reply where Indian buyers actually communicate.
  • MOQ-aware pricing. Tiered price ladders shown upfront — see what 5 vs 25 vs 100 units actually cost.
  • GST-compliant. Every invoice is GST-validated and eligible for input-tax credit.
  • Free for buyers. Suppliers pay listing fees. You pay only for the products you order.
  • Buyer Protection. 7-day inspection window on every order. Refund-on-rejection. Dispute resolution within 30 days.

Frequently asked

Do I need to sign up to post an RFQ?

No. The Wendesk Marketplace is anonymous-by-default. You can browse, search, and post an RFQ without creating an account. We only ask for an email so suppliers can respond to you directly.

How are suppliers verified?

Every supplier passes GST validation, MSME registration check, and reference verification before appearing on the marketplace. Verified suppliers carry a 'Verified' badge.

What does it cost a buyer?

Browsing, posting RFQs, and connecting with suppliers is completely free for buyers. Suppliers pay a subscription fee to be listed on Wendesk.

How quickly do suppliers respond?

Average response time is 38 minutes. 94% of RFQs receive at least 3 quotes within 24 hours. Gold-tier suppliers guarantee replies under 1 hour.

Can I get Net-30 credit terms?

Yes — Net-30 credit is available for verified buyers via KredX (KYC required, 48-hour decision). Net-60 terms are launching in H2 2026.

What if a supplier delivers a defective product?

You have 7 days to inspect after delivery. If anything is wrong, open a dispute via our Grievance Officer. Wendesk Buyer Protection covers refund-on-rejection and most disputes are resolved within 24–72 hours.

Ready to source? Browse the marketplace · or submit an RFQ and let 5 verified suppliers compete for your order.